Language Testing International (LTI) enters into Confidentiality Agreements with each of its clients that is consistent with this Policy and under which all materials provided to LTI from client customers, including personally identifiable information and test data (“Customer Identifiable Information”), are treated as confidential. Customers directly of LTI are also covered by this Policy. All Customer Identifiable Information is kept and maintained on secure systems used in the conduct of LTI’s operations and business.
Use of Customer Identifiable Information
LTI will not disclose to any Customer Identifiable Information, such as customer name, home or email address, or phone number.
In order to fulfill its customer services requirements pursuant to the LTI Test Taker Form, LTI may disclose Customer Identifiable Information to a client as directed by the customer (e.g., to an employer or certification body). LTI may also provide Customer Identifiable Information to service providers that perform services for it. LTI requires these service providers to sign a confidentiality agreement that prohibits them from using any customer confidential information for unauthorized purposes. In the event that LTI becomes aware that any of its agents are using or disclosing personal information contrary to this Policy, LTI will take the necessary steps to prevent or stop the misuse or disclosure. In addition, LTI may disclose Customer Identifiable Information to any person or entity as required by law, as required to protect the rights or safety of LTI or our customers, or in response to a specific court order. Security regulations of some foreign countries may require LTI to provide foreign and domestic government agencies with access to Customer Identifiable Information.
LTI also may use anonymous, aggregated information about its customers, for internal research or to update and/or maintain its systems. However, LTI does not sell, rent, or loan any Customer Identifiable Information to any third parties that are not authorized service providers, or who are not clients with whom LTI has signed Confidentiality Agreements concerning the use of Customer Information.
The LTI system does not track, collect or distribute personal information, including email addresses, about visitors to the LTI website. Thus, LTI can determine which Internet Service Provider a visitor uses, but not the names, addresses or other information about visitor that would allow LTI to identify particular visitors to the LTI website. This server information is used for internal purposes only by LTI technical support staff.
Nevertheless, the LTI website may track aggregated, anonymous information about visitors internally in order to better serve our clients and customers. For example, LTI may compile statistics that show the daily number of visitors to its sites, the daily requests received for particular services and products, and what countries those requests come from.
Use of LTI’s Website
Access to and use of the LTI website, including individual customer test data, is at the risk of the user. Under no circumstances, including but not limited to negligence, shall LTI, its officers directors, owners, employees, agents, and any other party involved in creating, producing, or delivering the website and any content on the website, be liable for any damages whatsoever (including, without limitation, any direct, incidental, consequential, indirect, or punitive damages) arising out of or related to any individual’s access to, use of, inability to access or use the website for any reason (e.g., failure of performance or operation, any interruption of service, computer virus), any unauthorized use or access to a client’s or customer’s files, or any damages to their computer equipment, programs, files or other property, even if LTI has been advised of the possibility of such damages.
Occasionally, LTI may provide an external link from its Homepage to a third-party affiliated with LTI. LTI is not responsible for the contents of any on-site or off-site pages referenced through such links, nor is LTI liable for any defamatory, offensive, or illegal conduct that may occur from or through such third-party link. Links to other websites do not constitute an endorsement of that site by LTI.
Protecting Customer Identifiable Information is an important priority for LTI. LTI employees who violate its confidentiality and security policies and procedures are subject to disciplinary action. Services providers or affiliates that receive Customer Identifiable Information are required to preserve the confidentiality of that information under the terms of legal Confidentiality Agreements with them. LTI also maintains physical, electronic and procedural safeguards in accordance with industry standards that are designed to keep unauthorized persons from accessing Customer Identifiable Information stored on the LTI systems, as well as protecting it from loss or destruction, misuse, alteration, or disclosure.
All client communication and files in digital format are stored on this secure network, accessible only by approved staff. All critical systems and servers are separately housed within LTI’s secure facilities and are accessible only by authorized personnel. LTI’s physical premises are protected with security personnel and live security surveillance, and all off-hour entry is logged through an access control system.
Copyright Protection and Use of LTI Information
The LTI testing products and services are protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions and other copyright laws. Company names, logos and trademarks may not be used by any individual member of the public or any client or customer in any manner without the prior written consent of LTI. Users should assume, unless specifically noted, that all content on the LTI website, and any files or programming related to the website and the LTI testing products and services, are protected by such rights owned exclusively by LTI. Therefore, users may not recopy, distribute, publicly display, modify, transmit, reuse, repost, or use for public or commercial purposes, any of the contents of the website without the express written permission of LTI, obtained in advance of such use. Permission requests should be sent to: firstname.lastname@example.org
May 1, 2013