Test Purchase Support

Contact Us

Support

Please contact us by email if you need customer support. We ask that you include the following details in your email in order to expedite handling of your request:

• The name of the organization through which you’re requesting support
• The test type you’re inquiring about
• Details to assist us in locating your test in our systems
• A detailed explanation of your need for assistance including any error messages and screenshots whenever possible

Please email the address that corresponds to your use case. You will receive an instant automatic response with your unique Case# for reference.

• For individuals testing independently of an organization: customercare@languagetesting.com
• If you need assistance with AAPPL, ALIRA, or other K-12 testing: aapplhelp@languagetesting.com
• For Higher Education, Commercial or Government client support: support@languagetesting.com
• To request testing accommodations, please visit our accommodations page and refer to the form that corresponds to your needs.

If you are in need of immediate assistance, please call 914-963-7110. We offer live support Monday-Friday 8am-7pm Eastern Time (excluding weekends and US holidays).