Customer-centric Service in the Hospitality Industry Is Better when Delivered in Language of Preference

As the saying goes, “First impressions leave a lasting impression.” Every business, especially in the hospitality sector, expects to obtain customer reviews on social media and respected travel and leisure platforms that are positive such as, “The food is delicious,” “I highly recommend,” or “The service was exceptional.” Whether it is in the tourism, entertainment, […]

Continue reading

How to Recruit Multilingual Employees

Recruiting multilingual employees requires the right resources and strategies. Detailed job descriptions and strategic job postings can help your hiring team find eligible candidates, while ACTFL® language assessments help the team select candidates with the best bilingual skills. Understanding how to recruit bilingual employees results in a more efficient, productive, and inclusive workspace. When you […]

Continue reading

An Incentive to Stay: Employer-Sponsored Education and Certifications

In today’s hiring environment it’s very difficult to compete…as an employer. The unemployment rate is at an all-time low, and the lived experiences of working-class adults in the U.S. during the pandemic made many reconsider what they valued (or not) about their workplace culture.  Employers across all industries are now challenged with mitigating the demands […]

Continue reading