Corporate Case Studies
Earning the loyalty of customers starts with hiring employees who can communicate in the target language of your buyers. Multilingual employees provide a valuable resource and certainly give companies a competitive advantage. Certifying the language skills of your multilingual employees will ensure that they can provide excellent service in all their interactions and is an investment in your company’s future success. With LTI, you can be assured that employees and job candidates have undergone the most rigorous language proficiency testing in the industry.
Evaluating candidates is an integral part of the hiring process in many fields— whether to measure behavior, critical thinking, language proficiency or a host of other skills. While these tests play a critical role in ensuring that organizations hire the most qualified people to fill open positions, they can also add an administrative burden and cost to the hiring process. As the recognized leader in language proficiency assessments, Language Testing International (LTI) has firsthand experience helping companies overcome this challenge through the use of remote proctoring services that make language testing more convenient without compromising the security of the process.
The New York Metropolitan Transportation Authority (MTA) has been administering English language assessments for safety-sensitive job roles for many years. However, with an increasingly diverse workforce and a growing need for effective communication, the MTA required a new language testing mechanism with a minimum proficiency level specified for each role. Furthermore, the language assessment vendor needed to be able to administer and rate the assessments and provide the organization with candidates’ results within 24 hours. Language Testing International (LTI) provided a solution by offering the ACTFL Oral Proficiency Interview – Computer® (OPIc) in English.
Roanoke, VA is a growing city with a population of around 100,000 people. Approximately 10% of its residents have limited English proficiency and face challenges accessing city services. To address this issue, the Community Engagement Office of Roanoke began offering information and resources in Spanish, the second most widely spoken language in the city. They also established a bilingual incentive pay policy for current and prospective employees who demonstrate proficiency in a language other than English who can assist non-English speaking residents in accessing basic resources and services, such as health emergency services, education, and legal support.
Supporting Crewmember Career Advancement with Languages
In this episode of Language is Your Superpower, Nicole Lembo, Manager of Talent Management and Academic Programs at JetBlue Airways, joins us to discuss the JetBlue Scholars program, and how JetBlue is leveraging LTI’s Language Proficiency Testing to help the company’s employees further their academic and career advancement by offering the airline’s crewmembers the opportunity to earn a fully accredited Associate or Bachelor’s degree with JetBlue covering most of the cost.
How Language Proficiency Testing Can Help Avoid Communication Issues with Multilingual Patients
Miscommunication with patients as a result of language barriers can lead to serious medical mistakes and misunderstandings. See how Mosaic Medical partners with LTI to deliver the highest level of services to multilingual patients.
City of Roanoke: Purpose and Process of Language Assessments
The City of Roanoke, VA has established a bilingual pay differential for its employees who demonstrate proficiency in more than one language. Katie Hedrick, the Community Inclusion Coordinator, explains the purpose and process of language assessment in the City of Roanoke as well as her experience implementing language assessment for all city agencies.
The Role of Language Proficiency Assessments in Fostering Customer and Team Member Satisfaction
Vinay Patel is as Senior Industrial and Organizational (IO) Psychologist at AT&T where he’s part of the HR research team dedicated to partnering with stakeholders across the business on various projects that have direct impact on customer experience. Among his responsibilities, Vinay develops, researches, and maintains assessments that ensure employees’ preparedness for the roles they assume and that will determine successful performance on the job. In this podcast, Vinay talks to host Lisa March about what it means to have a fair assessment process that measures performance without bias, builds a smarter and science-based workplace, and delivers both employee success and customer satisfaction. Determining language proficiency is a critical part of this process, and Vinay discusses the importance of having reliable and valid language assessments that truly measure a prospective employee’s or job candidate’s language proficiency in relation to their role at AT&T.