Are you actively recruiting bilingual employees to meet the needs of your diverse customers? According to the 2020 Census results, nearly 9% of the U.S. population has limited English proficiency, and 22% of the total population speaks a language other than English at home. With the U.S. population being more and more diverse and multicultural, […]
Continue readingThe landscape of today’s marketplace is highly focused on the quality of relationships. There are clear connections between employee satisfaction and customer experience, but there are other connections between employees and customers—such as language. How can language, and a commitment to language, redefine employee-customer relations? As Alex Shashkevich, of Stanford News, writes, “people speak roughly […]
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