American medical systems face challenges as demographic shifts result in a growing number of patients with Limited English Proficiency (LEP). The commonality of language and cultural sensitivity are key elements that can facilitate the implementation of diagnosis, prognosis, and treatment. It is vital that healthcare providers offer translation services in order to respond to patients’ […]
Continue readingHappier Holidays For Multilingual Businesses
During the holiday season many retailers, both at the store-level and online, find that communicating with customers in their native language to be a challenge. Selecting which languages communicate in for both employees and website retailers, should reflect your product’s market opportunities and long-term goals. Using backend technologies like geolocation or tracking of billing addresses help identify […]
Continue readingEthnic Marketing? Turning Obstacles into Opportunities
In the past, appealing to minorities was not a major concern to marketers in most industries. Ethnic groups in America were expected to assimilate into the mainstream over time, making it a case of Mohammed coming to the mountain. But time has proven this reasoning faulty. As a result of many economic and social factors, […]
Continue readingPress 1 for English, Press 2 for Your Language
In its recent survey on global consumer preferences on the web, “Can’t Read, Won’t Buy,” Common Sense Advisory found that three-quarters of 3,002 respondents in 10 non-English-speaking countries are more likely to buy a product if the post-sales support is in their language. That customer care may be delivered through FAQs or chat at the […]
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