As a bilingual or multilingual professional in the financial sector, you can make a difference in lessening the wealth gap in the United States. Communities for whom a language barrier limits their access to financial literacy and socio-economic mobility need support in learning how to navigate their financial matters. By guiding non-English speaking persons in […]
Continue readingWhy It Pays to Be Bilingual
Do you command two or more languages? Congratulations! Regardless of how you became proficient—at school, at home, or during your travels—learning a language takes a lot of time, work, and dedication. Become Bilingual Certified In the increasingly globalized and interconnected world, being able to communicate in more than one language is a highly marketable skill […]
Continue readingCustomer-centric Service in the Hospitality Industry Is Better when Delivered in Language of Preference
As the saying goes, “First impressions leave a lasting impression.” Every business, especially in the hospitality sector, expects to obtain customer reviews on social media and respected travel and leisure platforms that are positive such as, “The food is delicious,” “I highly recommend,” or “The service was exceptional.” Whether it is in the tourism, entertainment, […]
Continue readingExploring a World of Opportunities in the Hospitality Sector with Your Language Skills
The hospitality industry is designed for individuals who enjoy interacting with different people every day. The different businesses within this sector—hotels, resorts, restaurants, and more—require professionals with certain essential skills to run a successful enterprise. If you are looking for a job or pursuing a career in a field where you can apply your language […]
Continue readingBe More Than an Insurance Agent—Be an Agent of Change!
Handling insurance details, claims, and sensitive and delicate information where emotions are involved can be a difficult task even when the policyholder and the insurance agent speak the same language. Can you imagine how challenging it can be when we add a language barrier into the mix? The insurance industry is aware of the need […]
Continue readingInsurance Industry: Creating Ties of Trust with Customers Through Your Multilingual Staff
Did you know that businesses in the United States need more multilingual employees than ever before? Are your bilingual employees truly qualified to meet the insurance needs of your diverse clients? Can you ensure that your employees can accurately deliver their insurance expertise in their clients’ preferred language? According to a recent national survey conducted […]
Continue readingThe Importance of Language Proficiency in the Workplace
In a recent study conducted by ACTFL, it was reported that 9 out of 10 U.S. employers rely on “U.S. based employees with language skills other than English, with one-third (32 percent) reporting a high dependency.” (p. 5). With this high demand for bilingual and multilingual professionals, the bar has been raised on the importance […]
Continue readingMeet a Language Superhero: Eda Uzuncakara
Eda Uzuncakara shared her language learning journey with the hope to inspire people to “find their voice in a new language.” As a bilingual professional, IT manager, entrepreneur, and writer, Eda found her voice in English as her new language while she continues to keep her roots in her first language, Turkish. In her story, […]
Continue readingJob seeking? Why employers may ask you to do a language assessment.
You are actively looking for a job and you also happen to be bilingual or multilingual. You come across a job posting by a potential employer with a job that is perfect for you and requires the languages you are fluent in. You have hit the jackpot! You apply, and during the selection process the […]
Continue readingCommitment to Enhancing Employee-Customer Relations
The landscape of today’s marketplace is highly focused on the quality of relationships. There are clear connections between employee satisfaction and customer experience, but there are other connections between employees and customers—such as language. How can language, and a commitment to language, redefine employee-customer relations? As Alex Shashkevich, of Stanford News, writes, “people speak roughly […]
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