The Power of Language in the Financial Industry to Help Mitigate the Wealth Gap

As a bilingual or multilingual professional in the financial sector, you can make a difference in lessening the wealth gap in the United States. Communities for whom a language barrier limits their access to financial literacy and socio-economic mobility need support in learning how to navigate their financial matters. By guiding non-English speaking persons in […]

Continue reading

Why It Pays to Be Bilingual

Do you command two or more languages? Congratulations! Regardless of how you became proficient—at school, at home, or during your travels—learning a language takes a lot of time, work, and dedication. Become Bilingual Certified In the increasingly globalized and interconnected world, being able to communicate in more than one language is a highly marketable skill […]

Continue reading

Customer-centric Service in the Hospitality Industry Is Better when Delivered in Language of Preference

As the saying goes, “First impressions leave a lasting impression.” Every business, especially in the hospitality sector, expects to obtain customer reviews on social media and respected travel and leisure platforms that are positive such as, “The food is delicious,” “I highly recommend,” or “The service was exceptional.” Whether it is in the tourism, entertainment, […]

Continue reading

Exploring a World of Opportunities in the Hospitality Sector with Your Language Skills

The hospitality industry is designed for individuals who enjoy interacting with different people every day. The different businesses within this sector—hotels, resorts, restaurants, and more—require professionals with certain essential skills to run a successful enterprise. If you are looking for a job or pursuing a career in a field where you can apply your language […]

Continue reading

Be More Than an Insurance Agent—Be an Agent of Change!

Handling insurance details, claims, and sensitive and delicate information where emotions are involved can be a difficult task even when the policyholder and the insurance agent speak the same language. Can you imagine how challenging it can be when we add a language barrier into the mix? The insurance industry is aware of the need […]

Continue reading

Insurance Industry: Creating Ties of Trust with Customers Through Your Multilingual Staff

Did you know that businesses in the United States need more multilingual employees than ever before? Are your bilingual employees truly qualified to meet the insurance needs of your diverse clients? Can you ensure that your employees can accurately deliver their insurance expertise in their clients’ preferred language? According to a recent national survey conducted […]

Continue reading

The Importance of Language Proficiency in the Workplace

 In a recent study conducted by ACTFL, it was reported that 9 out of 10 U.S. employers rely on “U.S. based employees with language skills other than English, with one-third (32 percent) reporting a high dependency.” (p. 5). With this high demand for bilingual and multilingual professionals, the bar has been raised on the importance […]

Continue reading

Commitment to Enhancing Employee-Customer Relations

The landscape of today’s marketplace is highly focused on the quality of relationships. There are clear connections between employee satisfaction and customer experience, but there are other connections between employees and customers—such as language. How can language, and a commitment to language, redefine employee-customer relations? As Alex Shashkevich, of Stanford News, writes, “​​people speak roughly […]

Continue reading