Assessing Bilingual Skills for Language Incentive Pay in Roanoke, Virginia – Case Study

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Introduction Roanoke, VA is a growing city with a population of around 100,000 people. Approximately 10% of its residents have limited English proficiency and face challenges accessing city services. To address this issue, the Community Engagement Office of Roanoke began offering information and resources in Spanish, the second most widely spoken language in the city. […]

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Local Governments Build Trust and Ensure Safer Communities with a Multilingual Workforce

The current global and culturally diverse economy in which the United States is immersed has created more awareness regarding the importance of having a multilingual and multicultural workforce in most industries and organizations, including in the governmental sector.

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