credit union - LTI Blog

How a Credit Union Boosted Member Retention by Embracing Multilingual Services

I have noticed that financial institutions are recognizing more and more each day the importance of language accessibility and cultural fluency in serving their communities. One notable example is the Latino Community Credit Union (LCCU) in North Carolina, which has demonstrated in recent years how implementing multilingual services can lead to increased customer loyalty and […]

Are you Bilingual? You Can Save the Day in the Banking Industry!

Managing finances can be complex, especially when language barriers stand in the way of clear communication. Whether opening accounts, applying for loans, or seeking investment advice, understanding financial terms and services is essential. U.S. Census data released in October 2023 revealed that an estimated 68 million people speak a language other than English at home, […]

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Leverage Your Credit Union’s Language Skills

As our communities become more diverse and connected to the global commerce, credit unions will need to ensure they leverage their language skills to remain competitive. Languages are not a “nice-to-have” skill but an absolute necessity for succeeding in diverse markets and reducing risks associated with language miscommunication. Languages will be among the most important […]

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