The Seal of Biliteracy is an important and meaningful recognition of learners’ achievements in language learning. It celebrates linguistic diversity, honors learners’ heritage languages, and promotes the value of multilingualism in our schools and communities. But to truly support learners’ futures in college, careers, and beyond, it’s essential to look further than the Seal itself […]
Continue readingHow a Credit Union Boosted Member Retention by Embracing Multilingual Services
I have noticed that financial institutions are recognizing more and more each day the importance of language accessibility and cultural fluency in serving their communities. One notable example is the Latino Community Credit Union (LCCU) in North Carolina, which has demonstrated in recent years how implementing multilingual services can lead to increased customer loyalty and […]
Continue readingSpeaking the Language of Care: Why Nursing and Health Professions Programs Should Teach and Credential Language Skills – LTI Blog
In today’s world, nearly every profession benefits from multilingual communication. But in healthcare, it’s not just a bonus. It’s often a matter of safety, equity, and legal responsibility. Whether it’s a nurse caring for a Spanish-speaking patient, an EMT responding to a call in a multilingual neighborhood, or a clinic receptionist helping a Chinese family […]
Continue reading7 Language Pro Tips to Elevate Customer Service in Any Industry
It’s no secret that if you deliver exceptional customer service, you will have the true competitive edge—and language skills are at the heart of it. Whether you’re in hospitality, retail, healthcare, or travel, the ability to communicate clearly and warmly across languages transforms everyday service into memorable experiences that drive loyalty and business growth. As […]
Continue readingCareer-Ready in Two Languages: How a CTE Program Is Preparing Students to Succeed in Today’s Workforce
The demand for multilingual professionals is growing fast. In industries such as healthcare, hospitality, construction, and emergency services, the ability to communicate across cultures isn’t just an asset; it’s a workforce necessity. As communities become more diverse and industries more globally connected, employers are increasingly seeking workers who can speak the language of their customers […]
Continue readingLanguage on the Move: A Conversation with Marlyn Bonzil-Juste of Top Choice Medical Transport
When I sit with Marlyn Bonzil-Juste, CEO of Top Choice Medical Transport, it’s like sitting across from a quiet force of nature—steady, determined, and deeply rooted in service to her community. Every word she speaks carries the weight of experience, compassion, and an unwavering belief in the power of connection. Marlyn’s journey to co-founding Top […]
Continue readingA Bilingual Professional’s Journey to Leadership Through Language – LTI Blog
When Gamalier Roche moved to Orlando, Florida, in 2014, he knew he was chasing the American Dream—but what he didn’t realize was that his strongest tool for achieving it would be his willingness to learn and master a second language. I remember when I first met Gamalier. Fresh from Puerto Rico, with his wife and […]
Continue readingThe Economic Impact of Multilingual Customer Services on Customer Satisfaction & Revenue Growth – LTI Blog
For businesses that are tapping in the global economy and serving increasingly multilingual populations, one truth stands out: language proficiency makes a huge difference. From healthcare to banking, retail to hospitality, multilingual customer service is no longer a bonus—it’s a business imperative. Organizations that invest in multilingual staff and language proficiency assessments are reaping measurable […]
Continue readingStrengthening the Workforce: Why Multilingualism Matters in CTE
In today’s economy, language proficiency is more than a communication tool, it is a workforce necessity. As industries expand internationally, integrate diverse workforces, and prioritize safety and efficiency, the demand for bilingual and multilingual professionals has never been higher. Yet, language credentialing often remains an untapped opportunity in Career and Technical Education (CTE). At the […]
Continue readingCelebrating the 2025 Seal of Biliteracy Achievement Scholarship Recipients
Language is an Asset—and These Students Prove It For the third year, Language Testing International® (LTI) has proudly awarded the Seal of Biliteracy Achievement Scholarship to high school students who not only achieved their state Seal of Biliteracy but also demonstrated a clear and compelling understanding of what it means to be multilingual.
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