When Miscommunication Turns Deadly: The True Story of Avianca Flight 52

What Happened? In January 1990, Avianca Flight 52 from Bogota, Colombia, to New York City, was running out of fuel on approach to John F. Kennedy International Airport. Due to weather conditions, the aircraft was kept in a holding pattern prior to landing, even though its fuel situation was critical. The flight crew communicated the […]

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How To Improve Communication With Multilingual Patients In Healthcare Environments

The number of foreign language speakers in the United States has increased an impressive 90% since 1990. There are 38.4 million Spanish speakers reported in the US. The next most common language is Chinese, with 3 million speakers, followed by 1.6 million Tagalog speakers, 1.4 million Vietnamese speakers and 1.3 million French speakers. These populations […]

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The Importance of Assessing Employee Language Skills for Specific Positions

Note: This post has been updated on April 2, 2024 to reflect the changes to the ACTFL Proficiency Guidelines. How well does one need to be able to speak a language to use that language effectively and appropriately in the workplace? What language tasks does that individual need to accomplish successfully? How accurate must one’s […]

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Let’s Talk About It, Language Proficiency in the Workplace

We’re operating in a global economy. As a result, competition is far reaching, and companies are increasingly finding themselves at a competitive disadvantage when employees lack the functional language skills needed to do their job. These companies should be considering the following questions; are your employees actually qualified to communicate in another language effectively? How […]

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Does Bilingualism in America Threaten the English Language?

English is in no danger of disappearing any time soon; it is firmly established both in America and in countries throughout the world. In fact, no language has ever held as strong a position in the world as English does today. Some people worry when they see Spanish showing up on billboards and pay phones, […]

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The OPIc Arrives in China

The Oral Proficiency Interview computer system (OPIc), developed by the American Council on the Teaching of Foreign Languages (ACTFL), was recently introduced in Shanghai to assist those seeking employment with international companies to demonstrate their proficiency. Currently, the OPIc covers 13 languages and five of them, English, Russian, Japanese, Korean and Spanish, are now available in China. “The system was introduced […]

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World-Readiness Standards for Learning Languages

The World-Readiness Standards for Learning Languages define the central role of world languages in the learning career of every student. The five goal areas of the Standards establish an inextricable link between communication and culture, which is applied in making connections and comparisons and in using this competence to be part of local and global […]

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