Are We Really Monolingual?

Americans are often told that in today’s globalized world, we are at a competitive disadvantage because of our lazy monolingualism. “For too long, Americans have relied on other countries to speak our language,” Secretary of Education Arne Duncan said at the Foreign Language Summit in 2010. “But we won’t be able to do that in […]

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Press 1 for English, Press 2 for Your Language

In its recent survey on global consumer preferences on the web, “Can’t Read, Won’t Buy,” Common Sense Advisory found that three-quarters of 3,002 respondents in 10 non-English-speaking countries are more likely to buy a product if the post-sales support is in their language. That customer care may be delivered through FAQs or chat at the […]

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The Do’s & Dont’s of Evaluating Language Competency When Hiring

Many 21st century jobs require individuals who have specific skill sets or competencies which can be proven with certifications, ratings, or official measurements. Rarely would it be enough to trust a job candidate to evaluate his or her own abilities as a computer programmer who claims to be proficient in a specific programming language. Nor would […]

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Is Language Translation of Services a New Banking Trend?

The Consumer Financial Protection Bureau (CFPB) is ordering GE Capital Retail Bank (GE Capital), known as Synchrony Bank, to “cough up” $225 million to consumers who were victims of illegal and discriminatory credit card practices. GE Capital must refund $56 million to approximately 638,000 customers who were subject to these deceptive marketing practices. In light of […]

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A Second Language Can Be Your Hidden Asset

Outside of looking for a job, you’ll find that many current jobseekers won’t have the same educational backgrounds, industry experience or job descriptions. However, approximately two-thirds of them do have one thing in common. Over 31% of jobseekers speak two languages, according to a poll of over 12,000 visitors to the Korn/Ferry International website. An additional […]

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Connecting With The Hispanic Market Through Language & Culture

Corporate America has awakened to the monumental importance of the Hispanic consumer and their growing purchasing power, which by end of this year is estimated to reach between $1-$1.5 trillion dollars. Companies are realizing this is a market that can’t be ignored and that if they don’t act now the chance to capture it may […]

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