Tag: multilingual employees

Language and Beyond

As customer demographics change, companies and hiring managers need to look closer at language and culture as part of the customer service experience. Language proficiency is an indicator of an individual’s ability not only to connect with a customer but also to identify cultural nuances in a shared language that would create trust and customer […]

Certified Language Skills: A Pathway to Foreign Language Incentive Pay

Certified Language Skills: A Pathway to Foreign Language Incentive Pay (FLIP) Ever wonder if your proficiency in a language other than English could increase your income potential? The answer is absolutely, 100%, YES! A recent report by ACTFL, entitled “Making Language Our Business,” unveiled that the demand for foreign language skills is greater than ever […]

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Why is Language Certification so Important in Healthcare?

Why Is Language Certification Important in Healthcare? Language certification is essential in healthcare because it ensures optimal patient care and increases safety. Speaking more than one language in healthcare positions helps nurses, doctors, and care teams provide quality care for diverse communities. Overcoming language barriers in healthcare is crucial because it ensures patients receive and […]

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Benefits of Pre-employment Language Testing

The Benefits of Pre-Employment Language Testing for Law Firms & Corporate Legal Departments Introduction Attorneys know that Rule 1.1 of the American Bar Association Model Rules of Professional Conduct “ABA Models Rules,” which has been adopted by most states, requires that attorneys “shall provide competent representation to a client. Competent representation requires the legal knowledge, […]

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Hiring for Healthcare in 2020

In the healthcare field, employing skilled and competent caregivers who are able to meet the diverse and growing needs of our communities is more important than ever. In a 2018 study commissioned by the American Council on the Teaching of Foreign Languages (ACTFL) and conducted by Ipsos Public Affairs, it was reported that 41% of […]

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Why Language Proficiency Assessments Are Good for Employees and Employers

Why Language Proficiency Assessments Are Good for Employees and Employers Whether you have multilingual employees, plan to hire those who are, or want to encourage your staff to pursue a second or third language, it’s critical to consider certification of their language abilities. Certifying your employees’ language skills brings credibility to your company’s multilingual talent, […]

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Minimum Language Requirements Are Not Enough to Keep Our Skies Safe!

A terrifying mid-air collision in 2017 was caused by two international pilot trainees who both lacked basic English language proficiency. One of the pilots was severely injured, the other pilot died. The Transportation Safety Board of Canada (TSB) released a report on the crash that occurred between two flight school airplanes near St-Bruno-de-Montarville, Quebec. The […]

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You May Have to Remain Silent, If You Don’t Understand the Language of Your Arrest

Interactions between police and citizens can either be friendly, community building events, or frightening, emotion-laden, traumatic crises fraught with peril and fear. In either case, communication and process are facilitated when both sides speak the same language. However, given the growing multilingual makeup of U.S. society, there are often differences of language between the police […]

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Getting Ahead in the Infotech World

Information technology is the study, design, and development of computer systems and networks, and it’s one of the most important fields of the future. Millions of jobs have been created by IT, as it plays a vital role in every aspect of modern-day life. The tech world is full of different languages – JavaScript, Ruby […]

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The Bilingual Call Center Agent

Call center agents today are polite, informative and solution-oriented. Companies providing stellar service also know it is critical to have certified bilingual call center agents if you want to satisfy your customers, regardless of the language they speak. Call center representatives are responsible for creating a positive relationship with the customer, while simultaneously upholding the […]

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