Author: Samí Haiman-Marrero

You Can’t Fail an ACTFL® Language Proficiency Test—Just Discover Your Level! – LTI Blog

If you’re bilingual or multilingual, you might wonder: Am I proficient enough to use both languages in a professional setting? One of the best ways to answer that question is through an ACTFL® certified language proficiency assessment—and here’s the good news: you can’t fail it.

How a Credit Union Boosted Member Retention by Embracing Multilingual Services

I have noticed that financial institutions are recognizing more and more each day the importance of language accessibility and cultural fluency in serving their communities. One notable example is the Latino Community Credit Union (LCCU) in North Carolina, which has demonstrated in recent years how implementing multilingual services can lead to increased customer loyalty and […]

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7 Language Pro Tips to Elevate Customer Service in Any Industry

It’s no secret that if you deliver exceptional customer service, you will have the true competitive edge—and language skills are at the heart of it. Whether you’re in hospitality, retail, healthcare, or travel, the ability to communicate clearly and warmly across languages transforms everyday service into memorable experiences that drive loyalty and business growth. As […]

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Language on the Move: A Conversation with Marlyn Bonzil-Juste of Top Choice Medical Transport

When I sit with Marlyn Bonzil-Juste, CEO of Top Choice Medical Transport, it’s like sitting across from a quiet force of nature—steady, determined, and deeply rooted in service to her community. Every word she speaks carries the weight of experience, compassion, and an unwavering belief in the power of connection. Marlyn’s journey to co-founding Top […]

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A Bilingual Professional’s Journey to Leadership Through Language – LTI Blog

When Gamalier Roche moved to Orlando, Florida, in 2014, he knew he was chasing the American Dream—but what he didn’t realize was that his strongest tool for achieving it would be his willingness to learn and master a second language. I remember when I first met Gamalier. Fresh from Puerto Rico, with his wife and […]

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The Economic Impact of Multilingual Customer Services on Customer Satisfaction & Revenue Growth – LTI Blog

For businesses that are tapping in the global economy and serving increasingly multilingual populations, one truth stands out: language proficiency makes a huge difference. From healthcare to banking, retail to hospitality, multilingual customer service is no longer a bonus—it’s a business imperative. Organizations that invest in multilingual staff and language proficiency assessments are reaping measurable […]

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The Financial Industry’s Language Barrier Issue – A Call to Action for More Multilingual Banking

Let’s be honest—money talks, but what happens when your customers don’t fully understand the language your money is speaking? In a country where over 68 million people speak a language other than English at home, the financial industry has a language issue it needs to address. And it’s a big one.

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5 Best Practices for Training and Assessing Medical Staff on Language Proficiency

Clear communication in healthcare isn’t optional—it’s lifesaving. From intake and triage to diagnosis and discharge, every step in a patient’s journey depends on accurate, effective communication. For multilingual patients, language barriers can lead to confusion, delays in care, misdiagnoses, and even fatal outcomes. That’s why healthcare administrators must take proactive steps to ensure their medical […]

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It’s a Fact: A Bilingual Workforce Reduces Safety Incidents

Let’s face it, we are living in a world of fast-paced work environment where language proficiency is no longer just part of a business’s “nice to have” capabilities—it’s actually a risk management strategy. This is especially true in industries where safety, quality, and compliance are directly tied to clear communication. Think for a minute how […]

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Non-Clinical Job Opportunities in Healthcare for Bilingual Talent

When we think about job opportunities in healthcare, what automatically comes to mind are doctors, nurses, emergency medical technicians (EMTs), and pharmacists. However, while hospitals, laboratories, pharmacies, and caregiving facilities are primarily seen as avenues for careers in clinical medicine, they also have a plethora of talent recruitment needs that are non-clinical. And just like […]

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