Tag: language proficiency

Speaking the Language of Care: Why Nursing and Health Professions Programs Should Teach and Credential Language Skills – LTI Blog

In today’s world, nearly every profession benefits from multilingual communication. But in healthcare, it’s not just a bonus. It’s often a matter of safety, equity, and legal responsibility. Whether it’s a nurse caring for a Spanish-speaking patient, an EMT responding to a call in a multilingual neighborhood, or a clinic receptionist helping a Chinese family […]

7 Language Pro Tips to Elevate Customer Service in Any Industry

It’s no secret that if you deliver exceptional customer service, you will have the true competitive edge—and language skills are at the heart of it. Whether you’re in hospitality, retail, healthcare, or travel, the ability to communicate clearly and warmly across languages transforms everyday service into memorable experiences that drive loyalty and business growth. As […]

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Career-Ready in Two Languages: How a CTE Program Is Preparing Students to Succeed in Today’s Workforce

The demand for multilingual professionals is growing fast. In industries such as healthcare, hospitality, construction, and emergency services, the ability to communicate across cultures isn’t just an asset; it’s a workforce necessity. As communities become more diverse and industries more globally connected, employers are increasingly seeking workers who can speak the language of their customers […]

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Language on the Move: A Conversation with Marlyn Bonzil-Juste of Top Choice Medical Transport

When I sit with Marlyn Bonzil-Juste, CEO of Top Choice Medical Transport, it’s like sitting across from a quiet force of nature—steady, determined, and deeply rooted in service to her community. Every word she speaks carries the weight of experience, compassion, and an unwavering belief in the power of connection. Marlyn’s journey to co-founding Top […]

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Empowering Bilingual Proficiency through Translation and Interpreting Training – LTI Blog

I am an Assistant Professor in the Department of Modern Languages and Literatures at John Jay College of Criminal Justice in New York City, a proud Hispanic-Serving Institution. I teach courses in interpreting, Spanish, and bilingualism. Most students at our college are bilingual, yet they often enter college unsure of how their language skills relate […]

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The Economic Impact of Multilingual Customer Services on Customer Satisfaction & Revenue Growth – LTI Blog

For businesses that are tapping in the global economy and serving increasingly multilingual populations, one truth stands out: language proficiency makes a huge difference. From healthcare to banking, retail to hospitality, multilingual customer service is no longer a bonus—it’s a business imperative. Organizations that invest in multilingual staff and language proficiency assessments are reaping measurable […]

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Strengthening the Workforce: Why Multilingualism Matters in CTE

In today’s economy, language proficiency is more than a communication tool, it is a workforce necessity. As industries expand internationally, integrate diverse workforces, and prioritize safety and efficiency, the demand for bilingual and multilingual professionals has never been higher. Yet, language credentialing often remains an untapped opportunity in Career and Technical Education (CTE). At the […]

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The Financial Industry’s Language Barrier Issue – A Call to Action for More Multilingual Banking

Let’s be honest—money talks, but what happens when your customers don’t fully understand the language your money is speaking? In a country where over 68 million people speak a language other than English at home, the financial industry has a language issue it needs to address. And it’s a big one.

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5 Best Practices for Training and Assessing Medical Staff on Language Proficiency

Clear communication in healthcare isn’t optional—it’s lifesaving. From intake and triage to diagnosis and discharge, every step in a patient’s journey depends on accurate, effective communication. For multilingual patients, language barriers can lead to confusion, delays in care, misdiagnoses, and even fatal outcomes. That’s why healthcare administrators must take proactive steps to ensure their medical […]

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It’s a Fact: A Bilingual Workforce Reduces Safety Incidents

Let’s face it, we are living in a world of fast-paced work environment where language proficiency is no longer just part of a business’s “nice to have” capabilities—it’s actually a risk management strategy. This is especially true in industries where safety, quality, and compliance are directly tied to clear communication. Think for a minute how […]

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